New Digital-First Practice and Case Management System
Morrish Solicitors are excited to introduce a new digital-first practice and case management system into our business practice. Partnering with Tikit, an Advanced company, we will implement Tikit Partner for Windows (P4W) which will handle our practice and case management along with Tikit Connect for our Customer Relationship Management (CRM) and marketing activities.
Used by over 600 legal firms across the UK, the P4W software is an easy-to-use and configurable application which will help us to enhance our client experience. The software will enable us to instantly view, download and update case details in a customised and secure portal. In addition to this, all of our communications will be maintained in one single, reliable and up-to-date system. Through Tikit Connect an integrated contact management and e-marketing solutions, we will be able to easily maintain contact details and deliver highly targeted digital marketing campaigns.
“As a customer focused business, we wanted a solution that could deliver innovative functionality for our customers, Partners for Windows (P4W) offers just that,” explains Jamie Lockwood, IT Manager at Morrish Solicitors. “It enables us to send documents to our clients quickly and for them to see updates instantly. This is much more efficient than our teams relying on clients to receive physical documents sent in the post on time. It’s this move to a paper light way of working that will mean the information we share with our clients will be accurate, which will not only enable everyone to work from one version of the truth, but also enables us to be more transparent too.”
Our partners, legal advisers, trainees and administrative staff will be able to access the integrated system from anywhere at any time, providing a more flexible working environment. Our employees will be able to scan and upload documents into the system in addition to arranging virtual contact with clients. These capabilities are extremely valuable, especially given the current pandemic which requires us to service clients remotely.
Jamie adds, “The impact of COVID-19 on the workplace highlights what we already knew we wanted from a practice and case management solution, flexibility. P4W will enable us to service our clients whether we are working in the office or from home. We will have a system that is much slicker in helping us to communicate with them and also our employees, who are really excited about using the system. The team at Advanced will be delivering remove training on P4W which will help ensure we’re taking full advantage of all of the functionalities.
“What we have also found since choosing to use P4W is the incredible community amongst fellow law firms and their willingness to endorse the solution. As an organisation upgrading to a new practice and case management product after 11 years, it’s reassuring to know we have support from both Advanced and its existing legal customer base.”
Doug Hargrove, Managing Director – Legal – Advanced, concludes: “P4W is an innovative and sophisticated technology application in the legal market. It offers Morrish Solicitors a solution that meets its current and future needs – helping it transform digitally while remaining within the Advanced family. As a long-standing customer of one of our legacy products, Morrish Solicitors is the first firm that has been able to profit from this strong upgrade path to a modern and customisable legal solution without the risk of moving to a new supplier. We look forward to supporting Morrish Solicitors on its ambitious business journey to becoming a digital-first law firm.”
For further information please read Morrish Solicitors commits to advanced for digital-first practice and case management.
About Morrish Solicitors
Morrish Solicitors are a trusted Law Firm providing legal services to clients throughout the UK, who also act for more than 20 national trade unions, associations and their members. Our knowledgeable and experienced team offer a full range of legal services from Personal Injury Law and Employment Law through to Wills, Probate, Clinical Negligence, Family, Criminal, Conveyancing and Property Law.
As a trusted provider of legal services, our aim is to offer our clients the best and most cost-effective legal services. Our dedicated team are ‘always there for you’ and will tailor our service to meet your requirements.