Morrish Solicitors LLP Complaints Policy

If you have a complaint, please contact our complaints officers, Daniel Kindell, Laura Nabozny, or Anna Sari. You can contact them:

  • By post at Oxford House, Oxford Row, Leeds, LS1 3BE;
  • By telephone on 0333 344 9600;
  • By email to [email protected].

 What will happen next?

  1. We will send you a letter acknowledging receipt of your complaint within 3 working days of receiving it, enclosing a copy of this procedure.
  2. We will then investigate your complaint. This will normally involve passing your complaint to Laura Nabozny, Anna Sari or Daniel Kindell who will then review the file and speak to the person who acted for you.
  3. You will then receive a detailed written reply to your complaint, including any suggestions for resolving it where appropriate, within 21 days of the date of the acknowledgement letter.
  4. If for any reason we have to change any of the timescales above, we will contact you and explain why.

Legal Ombudsman and Solicitors Regulation Authority

If at the conclusion of this procedure you are still not satisfied then you can contact the following bodies depending upon the nature of your complaint/issue:

  • If you are dissatisfied or unhappy with this firm’s work or service (for example, losing your documents, giving unclear advice or charging you an amount you are not happy with) you can complain to the Legal Ombudsman:
    The Legal Ombudsman
    PO Box 6806,
    Wolverhampton WV1 9WJ;
    Or at [email protected];
    Or on 0300 555 0333.

A complaint to the Legal Ombudsman must be made within six months of the date of our final written response on your complaint but for further information you should contact the Legal Ombudsman.

  • If you think this firm has been dishonest or you have concerns about this firm’s behaviour (for example, taking/losing your money, lying to you or treating you unfairly because of your age, a disability or other protected characteristic) you can complain to the Solicitors Regulation Authority:
    Solicitors Regulation Authority
    The Cube
    199 Wharfeside Street
    Birmingham
    B1 1RN
    www.sra.org.uk/consumers/problems/report-solicitor/
    Telephone: 0370 6062555

You can download a PDF version of this policy here.