Policies

Fair Employment Practices
Deaf and Blind Policy
Complaints Policy

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Fair Employment Practices
We have represented Trade Union clients since 1906, advocating fair employment practices and defending our clients when those standards were not met. We practice what we preach. For our own workplace we are proud to hold Recognition and Partnership and Fair Share Agreements with Unite, supporting nearly 100% employee Union membership.  Our Trade Union branch Secretary works onsite.

We've been LEXCEL accredited since 2002, holding the Quality Mark of The Law Society for practice management. We are extremely proud of the quality of our solicitors and our exceptionally low staff turnover rate of less than 5%. We aim to be the best law firm to work for, in terms of quality of life, quality of staff and skills, quality of work and quality of reward. We run our partnership profitably but not at the expense of our ethos as a friendly environment.

Because of our employment philosophy, we are in the unique position of being able to attract and retain the most motivated legal minds in the country. We have an exceptionally high ratio of solicitors to paralegals and our legal advisors have a wealth of experience. With such a strong team at every level, our clients reap the rewards of excellent quality standards.
We know the benefits of developing our own people. Three-quarters of our Partners trained with us and have continued to improve their skills and pursue their careers with us. We are accredited by The Law Society and the College of Personal Injury Law for training under the Continuing Professional Development Scheme. We hold Investors In People (IIP) accreditation as proof positive of our commitment to staff development and training.

 

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Deaf and Blind Policy

We understand and can cater for the needs of deaf and blind people here at Morrish Solicitors.  We are currently working with Leeds Society for Deaf and Blind People in order to promote awareness and understanding of those peoples' needs within the firm.  A number of our staff are soon to undergo sensory awareness training which will be provided by LSDBP.  We also have 2 members of staff who have completed British Sign Language (BSL) Level 1 and one of our legal advisors is now working towards Level 2.

 

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Complaints Policy
We are committed to providing winning edge, high quality service to each and every one of our clients. In the event that something does go wrong, we need you to tell us about it. This is so we can deal with your concern and constantly improve our standards.

 

Our Complaints Procedure
If you have a complaint, please contact our Senior Partner, Tim Harris. You can contact him either :

• By post at Morrish Solicitors. Oxford House, Oxford Row, Leeds LS1 3BE
• By telephone on 0113 2450733
• By email at tim.harris@morrishsolicitors.com

If Tim is unavailable, or you would prefer to speak with someone else, you will be referred to either our Operations Partner Paul Scholey or to Martin Bare.

 

What Will Happen Next?  
We will send you a letter, acknowledging receipt of your complaint within 3 days of us receiving the complaint, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally involve your file being passed to Tim Harris (or Paul Scholey or Martin Bare). He will then review the file and speak to the person who acted for you, about your complaint.
• You will then receive a detailed written reply to your complaint, including any suggestions for resolving the matter where appropriate, within 21 days of the date of the acknowledgment letter.
• If at that stage you are still not satisfied, you should contact us again and we will invite you to a meeting at our offices to discuss and hopefully resolve your complaint. This should take place within 14 days of you contacting us.
• If, however, you do not want a meeting or it is not possible, or you remain unsatisfied by the outcome of the meeting, then you should contact us again and we will arrange for another partner to independently review your complaint.
• We will write to you again within 21 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
• If for any reason we have to change any of the timescales above, we will contact you and explain why.

Legal Complaints Service
If, at the conclusion of this procedure, you are still not satisfied, then you can contact the Legal Complaints Service and request them to investigate the matter further. Any complaint to the Legal Complaints Service must usually be made within 6 months of the date of our final decision on your complaint.

The Legal Complaints Service can be contacted:

• By post at Victoria Court, 8 Dormer Place, Leamington Spa, Warwickshire CV32 5AE
• By telephone on 0845 6086565
• By fax on 01926 431435
• By email at enquiries@legalcomplaints.org.uk

Via the website at www.legalcomplaints.org.uk